Shipping Information
How much does shipping cost?
Apart from boats, stand up paddleboards and other large items requiring freight shipping, all orders ship via UPS Ground or USPS Priority Mail. Except where indicated, orders totaling $40.00 or more will ship free to addresses within the continental Unites States (excluding all Hobie products). Orders going to Alaska, Hawaii and internationally can only be done by phone, regular or freight shipping rates will apply. All international orders will be fulfilled though Paypal, no non-U.S. bank issued credit cards will be accepted.
Certain items, including kayaks, canoes, SUPs and accessories, stand up paddleboards, and single-shaft paddles, may require special handling or oversized item fees. In order to provide our customers with the best delivery service at the best cost, such items' shipping fees are flat-rated. These fees will be a required user-selected option when purchasing such an item.
Special Orders may incur additional shipping and/or handling fees, depending on point of origin and final destination. Please call 1-888-22-KAYAK for shipping quotes on special order and out-of-stock items.
International orders are shipped via USPS Priority International. Please note International orders cannot be placed through Jerseypaddler.com; we can easily create an order for you via e-mail and PayPal.
More expedient shipping options will be available - expedited shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you ready to checkout, you can select the desired shipping option and the associated estimated cost.
When does my order ship?
All cleared orders* require 1-2 business days of processing time prior to shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
*A cleared order is defined as an order that is available, without questions, for shipping. Special and custom orders will require extra time for items to be obtained from the manufacturer. You will be notified in advance so you can choose whether or not to proceed with the order.
How long does it shipping take?
Jerseypaddler.com processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.
- UPS Ground is 1-5 business days
- UPS 3 Day Select is guaranteed 3-day service
- UPS 2nd Day Air is within 2 business days
- UPS Overnight is within one business day
Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time.
Jerseypaddler.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.
What happens if my package is lost or damaged?
If you receive a damaged package, contact us immediately at 732-458-5777. There is only a two-business day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. You have a choice to either receive a refund or a replacement for the package (if in stock). Lost packages will require 8-10 business days for processing.
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us immediately at 732-458-5777.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out. Can I modify my order during shipment? Once an order has been packaged and processed, we cannot modify any orders. We also cannot re-route or modify any packages once the order has been shipped out.
If the ordered item does not fit or is unsatisfactory in any way, you may return the item in accordance with our Return Policy. Please remember that all sales/clearance items are final sale and cannot be returned.
Can I pick up my order at one of The Jersey Paddler’s retail locations?
Except for special purchases, all online orders must be shipped using the shipping methods offered, per our credit card security policy.