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Return Policy

  • Returns and exchanges will only be accepted within 30 days of the invoice date.  Exceptions to this may occur during holidays or by obtaining approval from The Jersey Paddler.
  • Shipping charges are NOT refundable. The Jersey Paddler will be responsible for return shipping on erroneously fulfilled orders.
  • Boat and Stand Up Paddleboard sales are FINAL and non-returnable.
  • Sales of discounted and clearance items are FINAL and non-returnable.
  • All international sales are FINAL and non-returnable.
  • All returned items must be unused or in like-new condition with tags still attached or included.
  • Clothing and shoes must be unworn and in original packaging. Unworn means other than trying on to determine fit.
  • Videos, CD's and DVD's must be unopened and in original packaging.
  • All Sunglasses must be in original packaging and be in unused (not worn except for determining fit). 

Exceptions will exist if there is a manufacturer defect.

Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product.

If you would like to return your item(s), please make a copy of your receipt and state your reason for the return on said receipt, and mail your package back via UPS, FedEx or USPS, insured against loss in transit, to:

The Jersey Paddler

Attn: Online Returns

1756 Route 88

Brick, NJ 08724

We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted).

REFUNDS

All returned items will be credited back to the credit/debit card used for the order once the item(s) is received. Please allow up 5 business days for credit refunds to be given. Every credit card has different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.

EXCHANGES

Due to the changing nature of our inventory, The Jersey Paddler may not be able to accommodate exchanges. If you have an item that you wish to return for another item, please contact us at store@jerseypaddler.com or by calling 1-888-22-KAYAK. We will check on the availability of the item and/or size you wish to make an exchange for. Then, simply return the item to the above address for the exchange or, if the item/size is out of stock, a full refund. Shipping fees cannot be refunded. Please note that it may take up to 2 business days from receipt of your return to process your refund.

STORE RETURNS

Merchandise purchased through jerseypaddler.com may be returned at our retail store with prior approval. Please CLICK HERE for our message submission form to describe your desire to return a purchased item to the store. Merchandise must meet the criteria stated above. Refunds will be processed within 2 business days to the card used to make the online order. Refunds are performed by our online department and cannot be performed at the store. A photocopy of your online purchase receipt will be required in order to process your refund. NO CASH REFUNDS.

WARRANTIES

Warranties against defects in materials and/or workmanship, on most items, are established and honored by the manufacturer – in most cases claims can be made through the manufacturer directly. Please refer to their web sites and/or documentation included with your purchase.

DAMAGED OR INCORRECT MERCHANDISE

If you received damaged or incorrect merchandise please give us a call or email us at your earliest convenience. If it’s determined that we made a mistake, we will generate a return label (emailed to you) and instructions for sending the item(s) back for exchange or refund.

If your order arrived damaged, please contact us immediately so we may begin processing a claim with the shipping company (i.e., UPS or FedEx). Please hold onto all boxes and packing material, as these will inspected for said claim.

RETURNING A GIFT

If you are returning a gift, we will refund the purchaser's credit card upon receipt of the merchandise.